The Glasshouse, Autograph Collection
Qué dicen los huéspedes
Very attentive staff at reception, the Snug bar and diningroom*. Loved the seating in the bar area, it was perfect for a drink, a bite and great conversation. Loved that we had a room with doors leading to the rooftop garden and terrace.
Paula
mayo de 2023
The location couldn't be better, an easy walk to most of both New Town and Old Town. Once the new tram to the airport is working (it's being tested) access to and from the airport will also be very simple. The staff was very friendly and helpful. Breakfast in the mornings was excellent with a combination of hot entrée choices a continental buffet. The bar and gardens were very pleasant.
Robert
junio de 2023
Good hospitality is about maximising guest experience, and glasshouse knows exactly how to do that. We were warmly greeted by David, a more amazing front of house person I’ve not seen (and I work in hospitality). He was warm in his greeting, looked after us, gave us a tour of the key elements of the hotel, and was able to tell us a few stories about the experiences we were undertaking. When guest experience is paramount, moments like this, without a screen in the middle are so important. The snug bar was amazing and a great visit before we headed out for an evening meal. My second trip to the hotel, and it won’t be my last.
Terry
febrero de 2025
Every employee we met was exceptionally kind, professional, and helpful. The manager Rachel went above and beyond in making sure that our visit for our Wedding anniversary was special. We loved the room and the view of the gardens, turn down service was a lovely touch, and the whiskey bar and restaurant was super fun!
Anne
noviembre de 2024
We were blown away by the Hotel from the minute we got there! We arrived well before check in time just to drop our bags off and then go to for lunch then the theatre but our room was ready so we were taken there and then given a tour by the lovely Isaac, such a professional very charming member of staff. The receptionist ( didn’t get her name ) was also very friendly and so welcoming. Everyone we encountered treated us so well and made us feel very special.
Lisa
febrero de 2025
Great location, great staff who look after all your needs with a very clean and comfortable room.
Edd
abril de 2023
Finally!!! I have found a hotel in the United Kingdom that understands customer service. It's the cleanest I have ever stayed in with very pleasant staff. Great hospitality. Having stayed at the Marriot and the Hilton before, this one has redeemed my hope in the hospitality industry, ll. It is very beautiful with a rooftop garden. It's definitely worth it. Room balcony to enjoy the sun, very comfortable beds. Amazing views of the sea. Friendly, professional, helpful, and very courteous staff
Kenya
agosto de 2024
Room was lovely, bed big and comfy, breakfast was great. Nice central location with amenities close by. Glass of fizz on arrival and a bit of tablet.
Jonathan
febrero de 2024
From start to finish our trip was perfect, we were celebrating my birthday, we had complimentary chocs and a bottle of bubbly waiting for us in the room when we arrived, the staff were friendly helpful and polite , hotel was clean and modern, products in bathroom were excellent and had a decent hairdryer . The hotel was in an excellent location too .
Merle
enero de 2025
The rooms are large, the facilities are perfect, and the staff are very friendly. There is beer and soft drinks in the refrigerator. The geographical location is excellent, and you can basically go to the scenic spots on foot or by bicycle. You can take tram to the airport. There are good seafood restaurants and steakhouses nearby. The staff are very dedicated and have integrity. After the elevator to the third floor of my room, I still had to walk quite a distance and go down the stairs. The staff helped me carry my suitcase throughout the entire journey. I forgot some cash in the safe, and they helped me count it and stored it safely until I returned to the hotel to pick it up.
Qinglai
noviembre de 2023
Hacer una Reserva