The Glasshouse, Autograph Collection

Location is great! The check in process was brisk and crisp! The room was good and comfortable. Well equipped in all respects! The only hitch being that every time you need to access the room, you need to pass through a horrendously long terrain of lobbies and the central bar. Breakfast was good and serve was great! Special mention for Gopi who was more than willing to help us with our choice.

The location couldn't be better, an easy walk to most of both New Town and Old Town. Once the new tram to the airport is working (it's being tested) access to and from the airport will also be very simple. The staff was very friendly and helpful. Breakfast in the mornings was excellent with a combination of hot entrée choices a continental buffet. The bar and gardens were very pleasant.

Good hospitality is about maximising guest experience, and glasshouse knows exactly how to do that. We were warmly greeted by David, a more amazing front of house person I’ve not seen (and I work in hospitality). He was warm in his greeting, looked after us, gave us a tour of the key elements of the hotel, and was able to tell us a few stories about the experiences we were undertaking. When guest experience is paramount, moments like this, without a screen in the middle are so important. The snug bar was amazing and a great visit before we headed out for an evening meal. My second trip to the hotel, and it won’t be my last.

Every employee we met was exceptionally kind, professional, and helpful. The manager Rachel went above and beyond in making sure that our visit for our Wedding anniversary was special. We loved the room and the view of the gardens, turn down service was a lovely touch, and the whiskey bar and restaurant was super fun!

Our room was spacious and had an outdoor terrace. The bar area and rooftop courtyard are great. We stayed there twice on the same trip and The air conditioning in our room was not working either time. The first visit when the temp was lower was not too bad. The second trip was miserable and we asked to be moved to another room after several attempts to fix the cooling.